Returns & Exchanges
At Petzyo, we want you and your pet to love every piece of our fashion collection. If your purchase isn't the perfect fit, we offer a 30-day return policy for all unworn and unwashed items.
1
Check Eligibility
Ensure your items are in original condition with tags attached and free of any pet hair or odors.
2
Initiate Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
3
Pack and Ship
Securely package your items and use the prepaid shipping label provided via email to drop off your parcel at any authorized location.
4
Receive Refund
Once our warehouse inspects the return, your refund or store credit will be processed within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing